A digital place for people who access services, carers, staff and partner agencies, to share ideas around care co-ordination & care planning in mental health


‘The Care Coordination process and practice’ training is currently available to all LYPFT staff members who are involved in supporting the delivery of Care Programme Approach (CPA); it runs 1-2 times each month and is available in Leeds and York venues.

The training explores best practice in applying the CPA process and meeting individuals needs and includes:-

  • When to use CPA
  • Transfers and Transitions
  • Roles within CPA
  • Review Processes
  • Goal Setting and care planning with service users
  • Crisis planning
  • Carers

To further develop the training we are looking to involve people who use the service and carers/supporters in the training; this promotes the recovery and wellbeing ethos. So, to move this forward, there are a few points I would like you to consider from your perspective and to share via ‘comments’ please:

  • What methods of involvement could be used/would work well?
  • How can we ensure that people have an equal chance of being involved in the training?
  • Do you have experience of involving people in training?, if so, can you please share the good practice

Also, if you (using the service or carer/supporter) or someone you know would be interested in participating in the training, please let me know via email donna.kemp@nhs.net and you can be involved as this progresses.

Update

Meeting held on 15th Jan 2014; ideas were shared as to how we can ensure that service users have the opportunity to be involved in co-facilitating the training and that service user experience is conveyed throughout the training.

Ideas to achieve this were to take the 2 approaches together; this blend would ensure some certainty on content at each session and provide opportunity for people to get involved in co-facilitation:

1. Co-facilitation of the training, either in half days or full days
2. Video/vimeo of people responding to specific questions eg. how were you involved in planning your care?

The video/clip/vimeo might be of the person sharing their responses to questions or, if the person prefers to be anonymous, to utilise animation. Here is an example of how this worked in relation to Lived Experience in the Workforce

It was acknowledged that the opportunity to get involved in either aspect of the training should be available to all; and that all groups of people should be represented including people living with dementia; younger people; people with learning disability; adults and older adults.

Question – How do we access people from different backgrounds and ensure all ‘groups’ are represented?

If you (or someone you know) are accessing mental health services  or are caring/supporting someone who is, and might be interested in helping to co-facilitate training or be willing to answer some specific questions about your experiences of care, support and treatment or of caring/supporting someone, then please contact donna.kemp@nhs.net

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Comments on: "Involving people in Care Coordination training" (1)

  1. Feedback and ideas (gratefully) received via email after attending CPA training; points to consider when designing and delivering training:

    • No abbreviation s’ (My pet hate)
    • Possible a short video footage from a service user who can tell their experience of (Subject at the time)
    • Making it more relaxed with (Getting to know you) games.
    • Training the tutors with training tips, ie: Body language, Signal spotting, How to make other people have fun etc. (short 2 hour course) Many courses I have been on start with 12 people and end up with maybe 3. Why ? (People are very quickly switched off) I am on a course now for Anxiety started with 12 now 3. (not good)
    • Following up after a course (many service users feel they feel lost after completing a 10- 12 course.
    • More courses run evening time (some people work and are suffering or just starting depression and don’t know how to handle it) This will possibly cut down on people having a blow out and suffering major mental health problems)
    • Course available for the hidden witness, the ones who live, see someone with mental health issues , but don’t know how to handle them and more importantly are they going to suffer with depression eventually. (Aimed out Relatives, partners,)
    • Service users with a language barrier.
    • A checklist that if someone drops out of a course a 2 minute call to see if they are ok (doesn’t always happen) that’s a worry.

    These points will contribute to the work being done in involving people who access services and carers in future training.

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