Throughout March, 10 staff-listening events we held across our Trust, in which over 200 staff shared their views about their experience of working here and the experience we provide to the communities we serve.
The commitment and compassion of everyone was impressive. All staff want to do a great job and feel proud of the quality of care we provide. We agreed that staff need time to develop meaningful relationships with service users and carers to support people to improve their lives.
Together, we also agreed some changes that we are going to make this year and agreed that we need real clarity about our future direction. With a shared understanding of where we’re all going, we’ll be more likely to pull in the same direction and consistently deliver the highest quality services that everyone wants.
We must create this future direction together with service users, carers, Trust members and other stakeholders. Specifically, we need to:
re-imagine what the future of our Trust might look like – what impact could we have together if everything we did was outstanding;
agree the expectations we should have for ourselves and each other; and
develop a shared plan for the next five years.
I recognise that we’ve not listened as well as we could have done in the past. That’s why we’re going to do it differently this time.
From 20 April, you are invited to an online conversation where we will ask you to re-imagine the future of our Trust. Together, we will agree the difference we want to make to the communities we serve.
Towards the end of May, we will invite you to another online conversation to support us with our plans and by July, we will have built in partnership a new vision for our Trust and agreed our values and our plan for the next five years. Your voice counts in our journey.
Do you currently receive community services from LYPFT, or have in the last 12 months? Are you a carer of someone accessing LYPFT community services?
If so, and your care is arranged through Care Programme Approach, by sharing your story and experiences digitally you can help improve services through helping us understand what we do well, and where we can improve. Your experience would be used for staff training and for general mental health and carer awareness across the Trust and with the general public.
Areas to understand include: assessment; care coordination; care planning; review; working with others including carers. Also your understanding of recovery and wellbeing.
Digital recording will be on the 17th and 20th of November, it will take no longer than two hours. If you would like to participate or would like more information then please contact Donna Kemp firstname.lastname@example.org 07985259082
We are setting up the group to improve crisis plans so that service users will be able to say “I am supported to develop a plan for how I wish to be treated if I experience a crisis in the future and there is an agreed strategy for how this will be carried out.”
The York Service User Network started in September 2014 and now meets monthly. The next meeting is on Friday 28th November at 1.15 and is at a new venue on Friargate. The meetings are relaxed and informal, the first half hour is devoted to welcoming people and sharing a cuppa. There is an agenda and this month there will be a discussion about Recovery, followed by a Q & A session. Some time will be put by to discuss the coming year and what the group would like to be included on the agenda. Everyone is welcome!
At Leeds and York Partnership NHS Foundation Trust we are developing guidance for staff to help ensure that people are offered choice, including choice of worker. What is your view on people being offered a choice of worker? Please complete this quick poll, responses are anonymous.
Choice is a hot topic in Mental Health at the moment. People will be able to choose where they have their first outpatient appointment under choose and book, providing equal status between physical and mental health services. This is a welcome move, but is only part of the story; Dr Sean Lennon writes about the broader picture of choice, of collaborating with service users, empowering people to make autonomous decisions about their own care and lives “Mental health service users are no different from anyone else in that they want to be able to exercise choice. They want to be treated with respect and be supported by skilled staff to receive high-quality care. Freedom of choice is absolutely fundamental to these aspirations”. You can read the full story here.
Locally, people attending the Service User Network (SUN) pulled together their views about choice and how they want to be treated within mental health services. The discussions were lively – clearly people had strong views about this and there were many stories highlighting the importance of choice and how it makes a difference to the persons experience and their progress. You can read about ‘Choice and how people want to be treated: key messages from SUN’ here. There is more information about Leeds SUN here; you can click here for details about a developing service user group in York and there is also the Independent Mental Health Service User Forum, you can read about how to contact them and what they do here.