A digital place for people who access services, carers, staff and partner agencies, to share ideas around care co-ordination & care planning in mental health

Posts tagged ‘inclusion’

Want to increase your cultural awareness?

Ruby, the Diversity & Inclusion Project Manager at LYPFT kindly shares information about training sessions coming up over the next few months:-

The Diversity & Inclusion Team at Leeds and York Partnership NHS Foundation Trust are holding a series of development sessions for staff supporting people from different communities over the coming few months.  Named ‘Working Effectively With…’, these sessions aim to increase cultural awareness, skills and knowledge when working with people from the following groups:

(Click on each to see details of the dates and session overview)

Our Trust provides services in a range of places across Leeds, York and North York; there are many communities, with a range of backgrounds and experiences.  We know that some communities are affected by inequalities in health: social isolation; struggle to access health services; may have poorer experiences and health outcomes; and, often poor communication and awareness of services can be barriers.

As a Trust, we are committed to Improving Health, Improving Lives.  We aim to deliver services that are inclusive – where staff have an understanding of the cultural, social, political and individual issues that affect people so that we can provide services that meet needs appropriately.

The development sessions are facilitated by professionals with expert knowledge and experience of working with these groups of people and offer invaluable scope and opportunity to share learning and best practice. Key, current issues, communication, language, culture, acceptable/unacceptable traditions and behaviours, the impact of barriers to accessing services and poor experiences form the basis of interactive discussions.

A case study approach and discussions relating to real-life issues or difficulties enhance learning and expert facilitators are on hand to provide guidance for any service related issues or cases.

Feedback from previous sessions remains consistently positive and rated highly by staff who feel these have provided a rich and invaluable learning experience and can confidently state they have gained new knowledge as well skills to assimilate the learning in the workplace.

Firm commitment to taking forward the learning and sharing with other team members is made and role model the behaviours and cultures discussed. The increase in knowledge and awareness enables staff to communicate sensitively whilst not making assumptions and to confidently ask open questions on matters or issues on which there is less clarity.

If you have any questions please post here, or email ruby.bansel@nhs.net

Volunteers with lived experience wanted in South Leeds


My name is Michelle Wood, I work as the admin manager at Aire Court Community Unit in Middleton Leeds. My role is to ensure a good standard of admin support is provided to our clinical and medical team.

During my time here I have seen how the clinical and medical team’s involvement has made a difference to people who experience Mental Health difficulties; it’s great to see how people progress, recover and get on with their lives.

Part of people’s wellbeing and recovery can be having a purpose and activity in their lives. For some this is about working, education or training, for others it’s about getting involved in hobbies and interests, filling the day with things they enjoy doing. As part of this, we are looking at how we can involve volunteers at Aire Court.

Aire Ct

At present we have a large reception area that has lots of potential. We would like to see this area being used creatively, a place to provide information, where people can find out about some of the things that might support their wellbeing and recovery in their local area – for example leaflets on gardening groups, coffee mornings, fishing, walking groups, art groups. It would be great to hear more about people’s experience of the care, support and treatment they receive at Aire Court, we could gather this in a number of ways and respond in the way we deliver the service. , We would also like to offer tea and coffee to people coming to the unit for their appointment. Overall, we want to promote a community feel to the reception.

We are looking for people to volunteer some of their time to develop the reception area. Ideally, you would be able to provide some time regularly and together, with other volunteers, you would develop the reception area.

Who are we looking for? It’s important that you have or have had some lived experience of mental health difficulty. If this is you and you want to get involved in volunteering, then contact me by email michelle.wood7@nhs.net to express your interest and we can have a discussion about it.

Many thanks




St Vincent’s – supporting people away from poverty

I was struck by the work that St Vincent’s are doing in the community and the potential for bringing real benefit to people who need it; supporting people in getting on with their lives through providing advice, education and counselling and then presenting the opportunity to give back/participate through volunteering or donating food. This brings a real community feel that supports recovery and wellbeing;  I hope people will tap into this.  I asked if they would be willing to share the news with LYPFT Planning Care Network about what they are up to; and Kim kindly wrote a guest blog:

St Vincent’s has been supporting people living in poverty for 18 years. We are a centre of help, hope and opportunity, with a commitment to offering vulnerable people the tools to come out of debt, back into work and away from poverty. Operating from one of the 1% worst areas nationally for deprivation, we are working at grassroots level with those living on the edge of society.

Our holistic services include free debt advice, education, volunteering, counselling and employability support. All of our services are responsive to the needs of the people that we serve. As a part of our debt advice service, we saw a lot of people who were choosing between buying food and paying essential bills. We also saw a lot of families that were struggling with parents going hungry so their children could eat. We responded to this by giving our clients food parcels to get them through a difficult period.

Our volunteering programme at St Vincent’s is different to other charities as we take on and train people regardless of their background and abilities. This means we offer a supported volunteering pathway which gives people with mental health problems and physical disabilities a chance of work experience. The majority of our volunteers are vulnerable people being supported by us.

With the support of donations from church groups, we were able to expand this service by offering the parcels externally. This has now grown to the point that we are one of the key points of contact for people in need of food.

Did you know we are unlike regular food banks? We offer one-off emergency food parcels to help people during an unexpected crisis. All of our food comes from generous donations from individuals, churches, and other organisations so we can only help people in real need.

st vincents worker

Our service works on referrals from professional agencies in Leeds. Agencies such as doctors, support workers and debt advisors can refer a client to us. The client must be destitute and we ask that this service is used as a last resort, when all other available support has been accessed.

Have you ever been in a crisis or known of someone who has? We can help with just one phone call. Last week a support agency in Leeds asked us to help a gentleman they were working with who had not eaten for 3 days due to receiving no benefits. They phoned around to get help but no other agency could help as he was single. Other agencies will only help families but we understand that support needs to be flexible and that there is no one size fits all solution when providing help for people. The gentleman was delighted with the support and was offered help with his debts and benefits advice. The agency said ‘As social workers we often have to deal with society’s most desperate cases; it’s good to know places like St Vincent’s exist’.

We accept referrals by telephone Monday – Friday from 10:00 – 11:30.  If the client qualifies for a food parcel, it can be collected the same or next day from 11:30 – 13:00. All referrals must be done over the phone as we need to check the clients’ details with the agency to ensure we are helping the people who need it most.

Would you help us by donating food to help people in need? We gratefully accept donations of store cupboard food including tins, jars, pasta, cereal and long life milk. We also need toiletries such as soap, shampoo and toothpaste.

By donating food you are helping vulnerable people in Leeds who may have no other means of accessing food and this is their last resort, whether it be families, single people or the elderly every food parcel will ensure they eat for a couple of days until they get themselves back on their feet.

There is also the option of ‘giving back’ through donation to St Vincent’s:


Thanks from everyone here at St Vincent’s for all your support.

You can follow St Vincent’s on Twitter @StVincentsLeeds



Exit comfort zone stage left…….

That is how it felt when the plan for CPA – making a difference  got the green light and was signed off. CPA - making a differenceThe plan focuses on listening. Listening to what people say about Planning Care – from people’s personal experience of accessing care, support and treatment across LYPFT services  to hearing how people would like services designed and delivered. Listening to what staff say about what they need to provide the best care, support and treatment and listening to what our partner agencies, statutory and third sector, say about what its like being alongside LYPFT.

Listening is a key element of communication, the listening part is key to understanding different viewpoints and identifying people’s priorities; and it is around here that I start to leave my comfort zone. The tension emerges when there are differences between what people want – from differences between individuals to differences between different groups or ‘stakeholders’.  Difference is good, it would be rather dull if everyone wanted the same thing but how to reach consensus fairly? The end result will be some folk are delighted, some are dismayed. My challenge is to remain neutral enough to ensure that people can freely express their views but to provide enough information for people to consider their views upon.  At times there can be different priorities between people who access our services, the professionals delivering the service and the organisation itself; final decisions are often made at quite a distance from where the original discussions took place, it takes courage to shout up for other people’s views and it requires committment and believe  to progress what can initially appear as disparate agendas (though they often are not).

So why am I sharing this? Well, hearing people’s views and making shared decisions is what we all do.  Discussions with staff across the organisation be it face to face, via email or social media constantly reminds me that we are all working in a similar way. I wanted to acknowledge this and share a bit about how this shift has changed the way I work and some of the challenges this has brought along the way.

If you are still reading, then you will be aware that I didn’t manage to squeeze in competence and compassion – oh look, I have now! So what’s all this about? 6CsWell, it’s about building Compassion in Practice;  you can read more about this, along with examples of how this is working locally here,  you can also read here about how Towngate House Rehabilitation and Recovery Team are building a culture of compassion.  So how are you building compassion in  your practice?  If  you access services or are a carer, how do you experience compassion in care – is this something that can be felt/experienced? How does it make a difference?

So whats the link between The 6Cs, Planning Care and exiting comfort zone stage left? Well if we apply the culture of compassionate care to the way that we work with people in planning care then the benefits to people who access our services and their carers should be evident. I came across The 6C’s on Twitter. Yes Twitter. Something very new to me and a steep learning curve in many respects. I had not underestimated the value of twitter in relation to connecting with people professionally, with the public and people in other organisations, fact is I had not estimated it at all. But that’s a whole other subject…….

Thanks for reading – Donna Kemp

Workshop in York – everything you need to know about Dementia

Everything you need to know about Dementia

In conjunction with Dementia Forward we will be holding two interactive workshops and information sessions about Dementia and services available in York. We aim to help you dispel some of the myths, provide you with some facts and information on who provides services in the York area.

Sessions running 10am – 12noon or 1-3pm available to book now with limited spaces available.

To be held at Krumbs Cafe 3-5 Tanner Row, York, North Yorkshire County, YO1 6JB on Monday 24th February

Refreshments will be provided

You can view a poster here with more information

To book a space or find out more information please email ftmembership.lypft@nhs.net or call 0113 30 55944



Involving people in Care Coordination training

‘The Care Coordination process and practice’ training is currently available to all LYPFT staff members who are involved in supporting the delivery of Care Programme Approach (CPA); it runs 1-2 times each month and is available in Leeds and York venues.

The training explores best practice in applying the CPA process and meeting individuals needs and includes:-

  • When to use CPA
  • Transfers and Transitions
  • Roles within CPA
  • Review Processes
  • Goal Setting and care planning with service users
  • Crisis planning
  • Carers

To further develop the training we are looking to involve people who use the service and carers/supporters in the training; this promotes the recovery and wellbeing ethos. So, to move this forward, there are a few points I would like you to consider from your perspective and to share via ‘comments’ please:

  • What methods of involvement could be used/would work well?
  • How can we ensure that people have an equal chance of being involved in the training?
  • Do you have experience of involving people in training?, if so, can you please share the good practice

Also, if you (using the service or carer/supporter) or someone you know would be interested in participating in the training, please let me know via email donna.kemp@nhs.net and you can be involved as this progresses.


Meeting held on 15th Jan 2014; ideas were shared as to how we can ensure that service users have the opportunity to be involved in co-facilitating the training and that service user experience is conveyed throughout the training.

Ideas to achieve this were to take the 2 approaches together; this blend would ensure some certainty on content at each session and provide opportunity for people to get involved in co-facilitation:

1. Co-facilitation of the training, either in half days or full days
2. Video/vimeo of people responding to specific questions eg. how were you involved in planning your care?

The video/clip/vimeo might be of the person sharing their responses to questions or, if the person prefers to be anonymous, to utilise animation. Here is an example of how this worked in relation to Lived Experience in the Workforce

It was acknowledged that the opportunity to get involved in either aspect of the training should be available to all; and that all groups of people should be represented including people living with dementia; younger people; people with learning disability; adults and older adults.

Question – How do we access people from different backgrounds and ensure all ‘groups’ are represented?

If you (or someone you know) are accessing mental health services  or are caring/supporting someone who is, and might be interested in helping to co-facilitate training or be willing to answer some specific questions about your experiences of care, support and treatment or of caring/supporting someone, then please contact donna.kemp@nhs.net

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