What are the challenges to improving physical health care? Request for staff and service-user feedback
Improving physical health care for all service-users is both a national and a local priority. A physical health task and finish group has been set-up and is attended by staff with an interest in improving this aspect of care across the trust. Andria Hanbury (Associate for Evidence-Based Improvement) is pulling together a summary of the challenges to improving physical health care, as well as current trust activities aimed at improving physical health care. This information will be used to develop an evidence-based action plan aimed at improving physical health care across the trust.
The challenges to improvement include those relating to health professionals and the system in which they work (for example, need for refresher training on physical health care), as well as those relating to service-users (for example, reluctance to attend appointments in primary care).To ensure we identify all of the main issues, so that we can start to address them in a systematic way, we are seeking your feedback.
Please look at the diagram and let us know whether you feel we have captured the main challenges, and if not, what additional ones there are. There are no right or wrong answers: we are just interested in your feedback/opinions. Please leave a comment or send your feedback to Andria.firstname.lastname@example.org by no later than 5th May. Thank you to those who have already fedback on barriers from a service-user perspective’’
Guest post from Andria Hanbury regarding physical health care; please share your views through voting on the poll and leaving your comments:
My name is Andria and I have been seconded to the trust to lead on projects aimed at improving different aspects of clinical practice. One such project that I am currently working on is aimed at improving physical health care across the trust. To make sure that the action plan developed as part of this project is evidence-based and targets what it needs to target, we are seeking feedback regarding what people accessing mental health services feel the main challenges are to receiving physical health care.
Could you please take a look at the list below, drawn from published academic research papers, and feedback whether you feel it captures the main challenges from a service-user perspective? If not, what do you feel needs adding in or removing? The majority are focussed on physical health care provided at the doctor’s surgery (primary care), so if there are any issues relating to physical health care within the trust, please feel free to highlight these. Thanks for your time.
Barriers/challenges to accessing physical health care:
Belief that when attend an appointment at the GP surgery, the GP’s lack interpersonal skills
Belief that physical health care needs won’t be taken seriously
Fear of/not wanting certain tests or procedures
Difficulty in communicating physical health problems
Lack of advocate/social support
Anxiety in busy waiting room at the GP surgery
Difficulty getting continuous care from the same health professional at GP surgery