A digital place for people who access services, carers, staff and partner agencies, to share ideas around care co-ordination & care planning in mental health

Posts tagged ‘service user’

Service User Experience of CPA Reviews – final report

People receiving care, support and treatment from Leeds and York Partnerships Foundation Trust (LYPFT) should have a care plan and this should be reviewed regularly. Care may be arranged through ‘Care Programme Approach (CPA)’  or through ‘Standard Care Plan’ if needs are more straightforward.

LYPFT sent out a brief questionnaire to people on CPA to find out what their experience of their review was; you can read a bit more about the questionnaire here.

The results from the questionnaire, the full report can be found here:final report

  • People being offered or given a copy of their care plan was 54.5%.
  • Understanding what is in the care plan, being involved in agreeing the goals and being aware that other people could be involved in the review are areas identified for improvement.
  • Areas where the results should be celebrated are that people are aware of who their care coordinator is, that they were asked how they were feeling, that they had their say and that they found the review overall helpful.
  • Results from 2013 to 2014 are overall improving.
  •  The response rate to the questionnaire was lower than anticipated at just over 7%.

In response to the questionnaire results LYPFT are focusing training on improving service user involvement in planning care. There are monthly awareness sessions across Leeds and York – dates for these are available here; they are open to people accessing services and carers as well as members of staff across LYPFT and partner organisations. The Planning Care Workplan Implementation Group are tasked with overseeing LYPFT activity in relation to planning care – you can find out more about this group here.

Many thanks to those of you who participated in completing the questionnaires.

Donna Kemp | CPA Development Manager

 

LYPFT Trust Wide Care Programme Approach Policy

The Trust Wide Care Programme Approach Policy (including arrangements for Standard Care Plan) has now been published at Leeds and York Partnership NHS Foundation Trust following a review of the outgoing CPA Policy; it identifies best practice as outlined by the Department of Health, Nice Guidance and the various frameworks supporting practice. There was consultation across Leeds and York – clinical groups, service user and carer groups, social care and partner agencies.

Of note, the following are included within the policy:

  • The term ‘Standard Care Plan’ will be used to describe the arrangements for people not on CPA (this replaces the term ‘care plan’)
  • Involving people in developing their Care Plan and writing the care plan in a way to reflect this
  • The person (and their carer if agreed) should be provided with a copy of their Care Plan
  • Agreeing with the individual the best way to arrange their ‘Review’ – CPA or Standard Care Plan
  • Guidelines for Section 117 Aftercare including template for discharge or transfer – these have been agreed across the local authorities in Leeds, York and North Yorkshire

You can find a copy of The Trust Wide Care Programme Approach Policy (including arrangements for Standard Care Plan)  here.

The policy will be reviewed again in 2016, work on that will start in the next 9 -12 months. In the meantime, please feel free to leave your comments or feedback, they will be considered in the review. Nearer the time, I will be asking for people to express interest in getting involved with the review……..

Donna Kemp | CPA Development Manager | donna.kemp@nhs.net

 

 

 

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Using data to improve care – a participation event

LYPFT Planning Care Network – our first event of 2014!

You are invited to join us in a participation event that brings together service users, carers, health and social care practitioners alongside developers, designers and coders to explore using data to improve care.

Click here for full details of the event and the issues we are hoping to explore.

The event will take place on Friday 11 April 2014 between 10.00 – 16.00.

Time: 10am until 4pm
Location: Arthington House (part of Leeds Federated Housing),
30 Westfield Road, Leeds, LS3 1DE

We will provide lunch and refreshments during the course of the day.

To book your place and let us know if you have any specific requirements please contact Susan Portland by 31 March 2014: Email: s.portland@nhs.net or telephone: 0113 30 55972

Please note: for those eligible, reimbursement of travel expenses will be made on the day (receipt needed). If you have any questions or comments please contact donna.kemp@nhs.net

Care Programme Approach – a national perspective

I was asked by @WeMHnurses to get involved in hosting a Twitter Chat about Care Programme Approach (CPA). I agreed (with a fair bit of persuasion as I am quite new to Twitter) and the chat took place on March 10th.  You can read the Tweets here ; and view the background information here.

twitter

One of the great things about getting involved in discussions on Twitter is the broad range of perspectives that are brought together from across the country in one place, in real-time.  It’s great for provoking thought and an appreciation of views that might be contrary or complementary to your own.  Though a social media platform, Twitter is far more than social, it is a place to ‘meet’ other professionals and experts by experience; often those that you would not usually encounter in your day-to-day working life. Mark Brown talks about ‘Public Professionals’ a unique perspective of how health care professionals connect with the wider community, definitely worth a read (here)  if you ever wondered about the value of participating in social media.

Back to the national perspective contributed at the Twitter Chat; here are some of the key points that came up (and some of my thoughts in italics):

 

  • CPA is an odd name, not very descriptive of what it is. Some folk refer to it as ‘the CPA’ but not clear on what this is referring to – the assessment, the care plan or the review? Perhaps this reflects a lack of understanding or perhaps a culture within the clinical area – does this matter or is it a pedantic point of a CPA geek (me)?
  • Documentation – completion of it seems to be a task ‘ paperwork to be filled in’ rather than a collaboration;  can be a useful tool when used properly.  Need to consider the individual’s experience of how we approach CPA – if we see it as form filling, then that is how it is likely to be perceived. What support do staff need in ‘reframing’ their view of CPA?
  • Variable take up across UK; an effective approach but only when it is implemented properly, difficult with the current fall in resources and increase in demand – all folk receiving ongoing care support or treatment should be either on CPA or ‘Standard Care Plan’
  • People need the right information about CPA; this information is not always available – I am assuming that some organisations are not providing written information for people accessing services, Department of Health did produce some literature, but it is quite a while ago. Is what we have in LYPFT ok?
  • CPA should be aligned closely to recovery/wellbeing/personalisation and not seen as separate; and owned by the person; carers and family should be included.  Fully agree, some very good examples of this in practice, if folk use recovery ‘principles’ in the way they work, then CPA is approached in the same way.

How does this fit with your experience of CPA across Leeds and York? It would be great to hear how CPA is being used in different teams.

 

Meeting

You are invited to attend a meeting on the 20th November to hear more about the Planning Care Network.

There are 2 venues:

Sycamore Suite at Bootham Park Hospital, York 10.00 – 12.00

Becklin Centre Training Room 3, Leeds 14.00 – 16.00

It would be great to see you there, but if you can’t attend that’s ok; just check back here to see whats going on.

Donna

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